At Peripus, we want you to love your purchase. If for any reason you’re not completely satisfied, we offer a clear and fair return and refund process to make things right.
✅ Eligibility for Returns
You may request a return if your item:
- Was received damaged or defective
- Is incorrect or incomplete
- Does not match the product description or image
To be eligible, your item must be:
- Unused and in original condition
- In the original packaging (if applicable)
- Returned within 14 days of delivery
Non-returnable items include:
- Clearance or final sale items
- Gift cards or downloadable products
- Personalized or custom-made items
🔄 How to Initiate a Return
- Email us at service@peripusbrand.com with:
- Your order number
- Photos of the product (if damaged or wrong)
- A brief description of the issue
- Our team will review your request and provide return instructions within 24–48 hours.
- Once approved, ship the item to the return address provided. Customers are responsible for return shipping unless the item was damaged or incorrect.
💵 Refunds
Once your return is received and inspected:
- We will notify you via email
- If approved, your refund will be processed within 5–7 business days
- Refunds will be issued to your original payment method
Note: Processing times may vary depending on your bank or payment provider.
📦 Exchanges
If you received a damaged or defective item and prefer a replacement, we’ll gladly send you a new one free of charge. Please contact us within 7 days of receiving your item.
🚫 Order Cancellations
You may cancel your order within 12 hours of purchase by emailing us at service@peripusbrand.com. Once an order is processed or shipped, cancellations are no longer possible.
📝 Important Notes
- Please do not return any product without contacting us first.
- Returns sent to the wrong address or without approval may be rejected.
- Peripus reserves the right to deny refunds for returned items that do not meet our policy terms.
📬 Contact Us
If you have any questions about your order, refund, or return:
📧 Email: service@peripusbrand.com
📍 Address: 75 E 3rd St, Sheridan, WY 82801, USA
Thank you for shopping at PeripusBrand.com — we truly value your satisfaction.